The Essential Experience™

Essential Experience
Office Essentials (OE) is a national business supply and services company rich in experience with a fresh approach to taking care of our customers. At OE we help you rethink the procurement process and find a smart, imaginative way to weave together your business’ wants and needs. We work with you to develop a unique plan to cut time, costs, and carbon. From the products you choose to the way they are ordered, delivered, and processed, we’re here to help you solve your challenges while challenging the way you think about the Essentials.

Working with Office Essentials has many benefits, but our dedicated customer service team might be the biggest among them.

Every customer has a different name for that little bit of “whatever you need” that comes free with every order:

  • fast, free delivery
  • sustainable packaging
  • uniformed drivers
  • flexibility
  • community involvement
  • custom pricing
  • a warm blanket
  • _________________ (insert yours here.)
The Essential Experience - Customer Service like you read about

Here’s what is included in The Essential Experience™

The Flexibility to Take Care of You: We do what the competition says “can’t be done.” We are agile and flexible enough to customize solutions to fit your every need, quickly and without a headache.

The Warm Blanket of Complete Customer Care: We have an outstanding customer care team, based right here in Missouri. Your dedicated team answers phone calls within 2-3 rings, never sends you into voicemail and always follows up within 2 hours or less – that said, our research shows that 80% of your questions are answered in 23.5 seconds or less.

Most importantly, with direction from your Account Manager, Customer Care gets to know your company – your wants, needs, processes, and personality. They are empowered to make decisions quickly and efficiently. In other words, your needs never get caught in red tape, we never script answers, and our care team actually gets rewarded for spending more (not less) time with you.

Keeping it Real 24/7: Your dedicated sales representative is available to you 24/7 and is the Quarterback working to get product questions answered, special delivery needs coordinated, reporting for budgets run, or product samples for your next staff meeting. As part of The Essential Experience™, they manage the white gloves and red carpet care in handling all aspects of your account.

Extra Mile Delivery: We offer free nationwide delivery with no hidden fees or surcharges. In the St. Louis, Columbia, Springfield, MO, Springfield IL and Kansas City areas, Office Essentials trucks will deliver your orders and OE employed and uniformed drivers will place your product exactly where you want it.

Totally See-Through Transparency: Knowing the ins-and-outs of your business and receiving on-going suggestions for process improvement and cost savings are critical to a successful partnership. This is why we conduct scheduled business reviews to analyze your spend, product usage, and to look for ways to help your company reduce time, costs, and carbon.

Local Community Involvement: Office Essentials is a company with heart. We are deeply rooted in the communities we serve. We created an outreach team of employees called the Impact Team and each year they identify ways to give back to the communities that we live and work in. Some of our past projects include
Holiday Toy drives, Back To School Supply Donation drives, participation in the Susan G. Komen Race For the Cure, and many more.

Insert Your Word Here: We love what we do. Taking care of customers is in our DNA. Whatever it takes, whatever you need – we are ready to provide you with The Essential Experience™.

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